Daily reporting that leadership actually reads
Replaced six morning meetings with a single 8AM SQL-driven brief delivered to SharePoint — adopted across the entire C-suite within a month,…
6 meetings retired
Read case →
Operationsthat moveforward.
We help service teams reduce friction, surface insight and run with confidence. Calm operations, measurable outcomes.
43%
Average reduction in resolution time across client engagements
12+
Years of operations leadership experience
9.4/10
Client satisfaction across the last 24 months
2M+
Customer interactions managed each year
What we
do best.
Operational support that integrates with your existing tools — Microsoft 365, OTRS, SQL, AWS — and your existing people.
01 — Strategy
Operations audit
A clear read on what is working, what is leaking value, and where the next sensible improvement lives.
02 — Build
Reporting & analytics
Automated SQL reporting, dashboards, and the routines that give leadership a clean picture every morning.
03 — Run
Service management
OTRS, ticketing workflows, escalation paths and the quiet machinery that keeps customers heard.
04 — Integrate
Microsoft 365
Tenant strategy, migrations and the day-to-day governance that prevents the small mistakes that become big ones.
05 — Train
Team enablement
Practical coaching for managers and agents — feedback, escalation, calm conversations under pressure.
06 — Sustain
Ongoing partnership
Quarterly reviews, on-call support, and a steady second opinion when you need one.
Selected work
Case studies.
Unifying two M365 tenants without downtime
Two legacy tenants, two cultures, one calendar. A phased migration kept every mailbox, channel and shared file in place — and not…
0 hours of downtime
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Cutting ticket resolution time in half
A 90-person service team was drowning in repetitive escalations. We rebuilt the routing model around real customer patterns, not org charts —…
43% faster resolution
Read case →
Get in touch
Let's talk about
your operation.
Tell us about your team, your tools and what is keeping you up. We'll come back within one business day.
- hello@admeliora.pl
- Phone
- +48 693 330 709
- Office
- Wrocław, Poland
- Reg. no.
- PL8971703352