{"id":66,"date":"2026-05-21T15:20:59","date_gmt":"2026-05-21T13:20:59","guid":{"rendered":"https:\/\/admeliora.pl\/?page_id=66"},"modified":"2026-06-09T10:49:18","modified_gmt":"2026-06-09T08:49:18","slug":"home","status":"publish","type":"page","link":"https:\/\/admeliora.pl\/","title":{"rendered":"Home"},"content":{"rendered":"\n<section class=\"acn-hero\">\n  <div class=\"acn-hero__ornament\" aria-hidden=\"true\"><\/div>\n  <div class=\"acn-hero__ornament-2\" aria-hidden=\"true\"><\/div>\n  <div class=\"acn-wrap acn-hero__inner\">\n\t<!--<p class=\"acn-hero__kicker\">ACN \u2014 Customer Operations<\/p>-->\n\t<h1 class=\"acn-hero__title\"><span>Operations<\/span><span>that move<\/span><span class=\"italic\">forward.<\/span><\/h1>\n\t<p class=\"acn-hero__lede\">We help service teams reduce friction, surface insight and run with confidence. Calm operations, measurable outcomes.<\/p>\n\t<div class=\"acn-hero__cta-row\">\n\t  <a href=\"#contact\" class=\"acn-btn acn-btn--primary\"><span class=\"acn-btn__label\">Start a conversation<\/span><span class=\"acn-btn__arrow\">\u2192<\/span><\/a>\n\t  <a href=\"#cases\" class=\"acn-btn acn-btn--ghost\"><span class=\"acn-btn__label\">See case studies<\/span><\/a>\n\t<\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"acn-stats\" id=\"achievements\">\n  <div class=\"acn-wrap\">\n\t<div class=\"acn-stats__grid\">\n\t  <div class=\"acn-stat reveal\"><div class=\"acn-stat__value\">43<span class=\"unit\">%<\/span><\/div><div class=\"acn-stat__label\">Average reduction in resolution time across client engagements<\/div><\/div>\n\t  <div class=\"acn-stat reveal\"><div class=\"acn-stat__value\">12<span class=\"unit\">+<\/span><\/div><div class=\"acn-stat__label\">Years of operations leadership experience<\/div><\/div>\n\t  <div class=\"acn-stat reveal\"><div class=\"acn-stat__value\">9.4<span class=\"unit\">\/10<\/span><\/div><div class=\"acn-stat__label\">Client satisfaction across the last 24 months<\/div><\/div>\n\t  <div class=\"acn-stat reveal\"><div class=\"acn-stat__value\">2<span class=\"unit\">M+<\/span><\/div><div class=\"acn-stat__label\">Customer interactions managed each year<\/div><\/div>\n\t<\/div>\n  <\/div>\n<\/section>\n\n\n\n<section class=\"acn-section\" id=\"services\">\n  <div class=\"acn-wrap\">\n\t<div class=\"acn-services__head reveal\">\n\t  <h2>What we<br><em>do best.<\/em><\/h2>\n\t  <p>Operational support that integrates with your existing tools \u2014 Microsoft 365, OTRS, SQL, AWS \u2014 and your existing people.<\/p>\n\t<\/div>\n\t<div class=\"acn-services__grid\">\n\t  <div class=\"acn-service reveal\"><span class=\"acn-service__num\">01 \u2014 Strategy<\/span><h3>Operations audit<\/h3><p>A clear read on what is working, what is leaking value, and where the next sensible improvement lives.<\/p><\/div>\n\t  <div class=\"acn-service reveal\"><span class=\"acn-service__num\">02 \u2014 Build<\/span><h3>Reporting &amp; analytics<\/h3><p>Automated SQL reporting, dashboards, and the routines that give leadership a clean picture every morning.<\/p><\/div>\n\t  <div class=\"acn-service reveal\"><span class=\"acn-service__num\">03 \u2014 Run<\/span><h3>Service management<\/h3><p>OTRS, ticketing workflows, escalation paths and the quiet machinery that keeps customers heard.<\/p><\/div>\n\t  <div class=\"acn-service reveal\"><span class=\"acn-service__num\">04 \u2014 Integrate<\/span><h3>Microsoft 365<\/h3><p>Tenant strategy, migrations and the day-to-day governance that prevents the small mistakes that become big ones.<\/p><\/div>\n\t  <div class=\"acn-service reveal\"><span class=\"acn-service__num\">05 \u2014 Train<\/span><h3>Team enablement<\/h3><p>Practical coaching for managers and agents \u2014 feedback, escalation, calm conversations under pressure.<\/p><\/div>\n\t  <div class=\"acn-service reveal\"><span class=\"acn-service__num\">06 \u2014 Sustain<\/span><h3>Ongoing partnership<\/h3><p>Quarterly reviews, on-call support, and a steady second opinion when you need one.<\/p><\/div>\n\t<\/div>\n  <\/div>\n<\/section>\n\n\n\t<section class=\"acn-section\" id=\"cases\">\n\t\t<div class=\"acn-wrap\">\n\t\t\t<p class=\"acn-eyebrow reveal\">Selected work<\/p>\n\t\t\t<h2 class=\"reveal\" style=\"max-width: 14ch; margin-bottom: 3rem;\">Case studies.<\/h2>\n\t\t\t<div class=\"acn-cases__grid\">\n\t\t\t\t\t\t\t\t<article class=\"acn-case reveal\">\n\t\t\t\t\t<a href=\"https:\/\/admeliora.pl\/?case_study=helios-daily-reporting\" class=\"acn-case__media acn-case__media--placeholder\">\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<div class=\"acn-case__body\">\n\t\t\t\t\t\t<div class=\"acn-case__meta\">\n\t\t\t\t\t\t\t<span>Helios SaaS<\/span>\n\t\t\t\t\t\t\t<span>Technology \/ SaaS<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h3 class=\"acn-case__title\"><a href=\"https:\/\/admeliora.pl\/?case_study=helios-daily-reporting\" style=\"color: inherit;\">Daily reporting that leadership actually reads<\/a><\/h3>\n\t\t\t\t\t\t<p class=\"acn-case__excerpt\">Replaced six morning meetings with a single 8AM SQL-driven brief delivered to SharePoint \u2014 adopted across the entire C-suite within a month,&hellip;<\/p>\n\t\t\t\t\t\t<div class=\"acn-case__metric\">\n\t\t\t\t\t\t\t<strong>6 meetings retired<\/strong>\n\t\t\t\t\t\t\t<a href=\"https:\/\/admeliora.pl\/?case_study=helios-daily-reporting\">Read case \u2192<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t<article class=\"acn-case reveal\">\n\t\t\t\t\t<a href=\"https:\/\/admeliora.pl\/?case_study=northwind-m365-migration\" class=\"acn-case__media acn-case__media--placeholder\">\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<div class=\"acn-case__body\">\n\t\t\t\t\t\t<div class=\"acn-case__meta\">\n\t\t\t\t\t\t\t<span>Northwind Retail<\/span>\n\t\t\t\t\t\t\t<span>E-commerce \/ Retail<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h3 class=\"acn-case__title\"><a href=\"https:\/\/admeliora.pl\/?case_study=northwind-m365-migration\" style=\"color: inherit;\">Unifying two M365 tenants without downtime<\/a><\/h3>\n\t\t\t\t\t\t<p class=\"acn-case__excerpt\">Two legacy tenants, two cultures, one calendar. A phased migration kept every mailbox, channel and shared file in place \u2014 and not&hellip;<\/p>\n\t\t\t\t\t\t<div class=\"acn-case__metric\">\n\t\t\t\t\t\t\t<strong>0 hours of downtime<\/strong>\n\t\t\t\t\t\t\t<a href=\"https:\/\/admeliora.pl\/?case_study=northwind-m365-migration\">Read case \u2192<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t<article class=\"acn-case reveal\">\n\t\t\t\t\t<a href=\"https:\/\/admeliora.pl\/?case_study=finserv-resolution-time\" class=\"acn-case__media acn-case__media--placeholder\">\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<div class=\"acn-case__body\">\n\t\t\t\t\t\t<div class=\"acn-case__meta\">\n\t\t\t\t\t\t\t<span>FinServ Group<\/span>\n\t\t\t\t\t\t\t<span>Financial Services<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h3 class=\"acn-case__title\"><a href=\"https:\/\/admeliora.pl\/?case_study=finserv-resolution-time\" style=\"color: inherit;\">Cutting ticket resolution time in half<\/a><\/h3>\n\t\t\t\t\t\t<p class=\"acn-case__excerpt\">A 90-person service team was drowning in repetitive escalations. We rebuilt the routing model around real customer patterns, not org charts \u2014&hellip;<\/p>\n\t\t\t\t\t\t<div class=\"acn-case__metric\">\n\t\t\t\t\t\t\t<strong>43% faster resolution<\/strong>\n\t\t\t\t\t\t\t<a href=\"https:\/\/admeliora.pl\/?case_study=finserv-resolution-time\">Read case \u2192<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\n\n\t<section class=\"acn-section acn-contact\" id=\"contact\">\n\t\t<div class=\"acn-wrap\">\n\t\t\t<div class=\"acn-contact__grid\">\n\t\t\t\t<div class=\"acn-contact__intro reveal\">\n\t\t\t\t\t<p class=\"acn-eyebrow\">Get in touch<\/p>\n\t\t\t\t\t<h2>Let's talk about<br><em>your operation.<\/em><\/h2>\n\t\t\t\t\t<p>Tell us about your team, your tools and what is keeping you up. We'll come back within one business day.<\/p>\n\t\t\t\t\t<dl class=\"acn-contact__details\">\n\t\t\t\t\t\t<div class=\"acn-contact__detail\">\n\t\t\t\t\t\t\t<dt>Email<\/dt>\n\t\t\t\t\t\t\t<dd><a href=\"mailto:hello@admeliora.pl\">hello@admeliora.pl<\/a><\/dd>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"acn-contact__detail\">\n\t\t\t\t\t\t\t<dt>Phone<\/dt>\n\t\t\t\t\t\t\t<dd>+48 693 330 709<\/dd>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"acn-contact__detail\">\n\t\t\t\t\t\t\t<dt>Office<\/dt>\n\t\t\t\t\t\t\t<dd>Wroc\u0142aw, Poland<\/dd>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"acn-contact__detail\">\n\t\t\t\t\t\t\t<dt>Reg. no.<\/dt>\n\t\t\t\t\t\t\t<dd>PL8971703352<\/dd>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/dl>\n\t\t\t\t<\/div>\n\t\t\t\t<form class=\"acn-form reveal\" novalidate>\n\t\t\t\t\t<div class=\"acn-form__row\">\n\t\t\t\t\t\t<div class=\"acn-field\">\n\t\t\t\t\t\t\t<label for=\"acn-name\">Your name *<\/label>\n\t\t\t\t\t\t\t<input type=\"text\" id=\"acn-name\" name=\"name\" required>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"acn-field\">\n\t\t\t\t\t\t\t<label for=\"acn-email\">Email *<\/label>\n\t\t\t\t\t\t\t<input type=\"email\" id=\"acn-email\" name=\"email\" required>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"acn-field\">\n\t\t\t\t\t\t<label for=\"acn-company\">Company<\/label>\n\t\t\t\t\t\t<input type=\"text\" id=\"acn-company\" name=\"company\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"acn-field\">\n\t\t\t\t\t\t<label for=\"acn-message\">What are you working on? *<\/label>\n\t\t\t\t\t\t<textarea id=\"acn-message\" name=\"message\" required><\/textarea>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"acn-field acn-field--honeypot\" aria-hidden=\"true\">\n\t\t\t\t\t\t<label for=\"acn-website\">Website (leave empty)<\/label>\n\t\t\t\t\t\t<input type=\"text\" id=\"acn-website\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"acn-form__status\" role=\"status\" aria-live=\"polite\"><\/p>\n\t\t\t\t\t<button type=\"submit\" class=\"acn-btn acn-btn--primary\">\n\t\t\t\t\t\t<span class=\"acn-btn__label\">Send message<\/span>\n\t\t\t\t\t\t<span class=\"acn-btn__arrow\">\u2192<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/form>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>Operationsthat moveforward. We help service teams reduce friction, surface insight and run with confidence. Calm operations, measurable outcomes. Start a conversation\u2192 See case studies 43% Average reduction in resolution time across client engagements 12+ Years of operations leadership experience 9.4\/10 Client satisfaction across the last 24 months 2M+ Customer interactions managed each year What wedo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-66","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/admeliora.pl\/index.php?rest_route=\/wp\/v2\/pages\/66","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/admeliora.pl\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/admeliora.pl\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/admeliora.pl\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/admeliora.pl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=66"}],"version-history":[{"count":5,"href":"https:\/\/admeliora.pl\/index.php?rest_route=\/wp\/v2\/pages\/66\/revisions"}],"predecessor-version":[{"id":1016,"href":"https:\/\/admeliora.pl\/index.php?rest_route=\/wp\/v2\/pages\/66\/revisions\/1016"}],"wp:attachment":[{"href":"https:\/\/admeliora.pl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=66"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}